Frequently Asked Questions
Everything you need to know about your Count's Kustoms gear.
How long will it take to receive my order?
Most orders are processed within 3-5 business days. Domestic shipping typically takes an additional 3-7 business days depending on your location and the shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship our custom apparel and accessories worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes incurred upon delivery.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items within 30 days of purchase. Please ensure all original tags are attached. Final sale items and custom-made products are not eligible for return.
How should I care for my Count's Kustoms apparel?
To preserve the quality of the prints and fabric, we recommend machine washing your garments inside out in cold water and tumble drying on low heat or hang drying.
How can I track my package?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.